Frequently Asked Questions
Everything you need to know about shopping with Moon Car Ster
What is the average shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping takes 5-7 business days, while express options are available at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your own body measurements for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.
Do you ship internationally?
Yes, Moon Car Ster ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my Moon Car Ster garments?
To maintain the quality of our fabrics, we recommend following the care instructions on the inner label, which generally suggest cold machine washing and air drying.